We offer a wide range of payment methods, including Klarna with the "buy now, pay later" option. However, we do not offer traditional invoice payments directly through us. Please select one of the available payment methods during the checkout process.

The following payment methods are available:

• PayPal
• Credit card (Visa, Mastercard, American Express)
• eps transfer
• SEPA transfer
• Giropay
• Klarna

In this case, please contact our customer service – ideally with your order number and a brief description of the missing or incorrect items. A photo of the opened package is also helpful. This will allow us to quickly understand the problem and further improve our processes.

In this case, please contact our customer service – ideally with your order number and a brief description of the missing or incorrect items. A photo of the opened package is also helpful. This will allow us to quickly understand the problem and further improve our processes.

In this case, please contact our customer service – ideally with your order number and a brief description of the damage. A photo of the damaged product is also helpful. This allows us to quickly understand the problem and further improve our processes. In some cases, products are accidentally damaged with a knife when opened. This damage is usually clearly visible as a cut . We ask for your understanding that we cannot offer a replacement or refund in such cases.

Once your order is completed and the payment process has been carried out, it will be automatically transmitted to our warehouse management system and subsequently to our fulfillment service provider.

As soon as your order is on its way, you will receive a shipping confirmation from us including a tracking number.

If the tracking information shows your delivery has been dispatched but you haven't received it yet, please check the tracking details and also see if the package has been left with a neighbor or at a post office. The delivery service will leave a collection slip in this case. If the package still cannot be located, we may require a signed statement to potentially file a theft report.

If the shipping status hasn't changed after 5 days and your package is still missing, please contact customer service. We will then contact the shipping provider and find out where your package is.

The good news: Almost no package gets permanently lost. So a little patience usually pays off – thank you for that!

Important: Please note that the SEPA advance payment method takes a few days and the delivery time will be extended accordingly.

We offer our own affiliate partner program. If you are interested in becoming a part of it, please contact us by email at service[at]wolftrack.at – we will send you all further information and explain the next steps.

We always enjoy collaborating with people who are passionate about our products and philosophy. Therefore, we greatly appreciate your interest in partnering with the Wolftrack team !

When selecting our partners, we consider factors such as the added value you offer your community through your content, your reach, and how well you fit with our brand and team. Please don't be disappointed if a collaboration doesn't happen immediately – we receive many inquiries daily and keep an eye on promising candidates. Perhaps an opportunity will arise at a later date!

If you would like to become a part of this, please send a message to: service[at]wolftack.at

We generally ship our orders within Austria using Austrian Post .

For deliveries to other EU countries, we use DHL to ensure reliable and fast delivery.

Depending on the situation or specific requirements, we also use other shipping providers to offer you the best possible service.

For delivery to a Packstation, we only need your customer number and the three-digit number of the selected Packstation. This information is sufficient to deliver your shipment correctly. Additional address details, such as the street name of the Packstation, are not required and can even lead to delivery problems.

Please enter your postal code in the field “additional address details - apartment, room, etc.” and the Packstation including the three-digit number in the field “address” when placing your order in our shop.

Unfortunately, we do not ship express packages. However, all orders will be processed quickly.
Packed and shipped as quickly as possible.

Once your order is complete and payment has been processed, it will be automatically transmitted to our warehouse management system and then to our fulfillment provider. As soon as your order is on its way, you will receive a shipping confirmation from us, including a tracking number. If the tracking information shows that your delivery has already been delivered, but you haven't received it yet, please check the tracking details and also see if the package has been left with a neighbor or at a post office.

If the shipping status hasn't changed for 5 days and your package is still missing, please contact customer service. We will then contact the shipping provider and find out where your package is. Please understand that no investigations by the shipping partners are possible before this period has expired – experience shows that many shipments resume their journeys on their own after short delays.

The good news: Almost no package gets permanently lost. So a little patience usually pays off – thank you for that!

We're sorry your tracking link isn't working! There seems to be a system error with our shipping partners. In such cases, it's best to contact us directly so we can investigate.

If your order cannot be delivered for any reason – for example, due to an incorrect address or because the package was not picked up – it will automatically be returned to the sender, i.e., to us. As soon as the package has been received and registered as a return, you will receive a notification by email.

As soon as we hand over your order to our shipping provider, you will receive a shipping confirmation from us via email. This email will also contain your tracking number, which you can use to track the shipping status directly with the shipping provider (in Germany, this is DHL) at any time.

Under certain conditions, depending on the shipping status, we can still adjust the delivery address. Please send us a message as soon as possible to service[at]alpenpower.com.

Once your order is in the packaging or shipping process, unfortunately no changes are possible – including address changes.

Shipping within Austria typically takes 1-3 business days, and shipping to Germany 2-4 business days from receipt of your order. As soon as your package leaves our warehouse, you will receive a shipping confirmation with a tracking number so you can track your delivery at any time.